PIYO Studio Privacy Policy

SIA “Linnas Studija” (hereinafter referred to as PIYO Studio or we) highly values the privacy of our clients (hereinafter referred to as you).

This Privacy Policy explains how we collect and use your personal data, and what we do to ensure its protection.
Its purpose is to help you understand why and how we process your personal data, and what rights you have in relation to it.

This Policy applies whenever you use our services — for example, when you purchase class-based memberships, subscribe to our news or offers, or simply search for information about us online.

1. Data Controller

SIA “Linnas Studija”
Reg. No.: 40103940368
Address: Liepu iela 1–3, Carnikava, LV-2163
Email: info@piyostudio.lv

2. What Personal Data We Process

Personal details: name, surname, personal ID number, date of birth, photographs.
Contact information: phone number, email address, home address, communication language.
Security camera footage: for the protection of visitors and property.
Phone call recordings: audio of incoming and outgoing client calls.
Email correspondence: with current and potential clients.
Service usage data: details of services and products purchased at PIYO Studio.
Physical assessment data: processed only with your explicit consent and available to your personal trainer.
Payment data (encrypted): collected when purchasing memberships via www.piyostudio.lv, including card type, expiry date, last four digits, and payment history.

3. How We Collect Your Data

When you register or make a purchase on our website.
When you visit our studio and use our services.
When you contact us by email, phone, or social media.

4. Why We Process Your Data

We process your data to:

Identify you as a client and provide access to our services.
Process purchases, issue invoices, and manage memberships.
Fulfill legal obligations related to accounting and record keeping.
Provide customer support and communication.
Ensure service quality and safety.
Analyze data to improve our services.
Send updates and offers (only with your consent).
Report potential data breaches to the authorities.
Fulfill lawful information requests from public institutions.

5. Data Retention

We retain your data only as long as necessary to provide services or as required by Latvian law.

Membership data are stored until all obligations are fulfilled.
Security camera recordings are kept for no longer than 30 days, unless an incident requires longer retention.

6. Data Protection

We use appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.
Our aim is to ensure the highest level of security for your personal information.

7. Your Rights

You have the right to:

Request access to your personal data.
Request corrections or updates.
Request deletion, where legally permissible.
Request restriction of processing, where applicable.

To exercise your rights, contact us at info@piyostudio.lv.

8. Complaints

If you believe that your data protection rights have been violated, you may file a complaint with the Data State Inspectorate of Latvia.

9. Website Maintenance

Our website www.piyostudio.lv is maintained by SIA “ILLI 7”.
To ensure proper operation and security, the administrator may access certain website-stored data under strict data protection requirements.

10. External Links

Our website may include links to external sites outside our control.
We are not responsible for their content or privacy practices.
We recommend reviewing their privacy policies before submitting any personal information.

11. Cookies

We use cookies to enhance user experience and site functionality.
Cookies help us analyze traffic and adapt content to your needs.
You can modify cookie settings anytime in your browser.
For details, see our Cookie Policy.

12. Updates to the Privacy Policy

We reserve the right to update this policy at any time by publishing a new version on our website.
Please review it periodically to stay informed about any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@piyostudio.lv
Address: Liepu iela 1–3, Carnikava, LV-2163

We strive to respond promptly and provide the necessary support regarding your personal data protection.